Information We Collect

Information You Give Us Directly

When you sign up for our programs or contact us, we collect details you provide:

• Your name, email address, and phone number
• Postal address when you register for materials
• Payment information when you enroll in paid programs
• Questions or feedback you send through our contact forms
• Survey responses about your learning goals

Information We Collect Automatically

Like most websites, we gather some data automatically when you visit velthynexar.com:

• Your IP address and general location (city level, not your exact address)
• Browser type and device information
• Pages you visit and how long you stay
• Links you click and resources you download
• Date and time of your visits

How We Use Your Information

We use your data for specific purposes. Here's what happens with the information we collect:

We won't sell your information to third parties. And we won't use your email to spam you with unrelated promotions.

Sharing Your Information

Sometimes we need to share your data with others to provide our services. Here's who might see your information:

Service Providers

We work with companies that help us run velthynexar. These include:

• Email service providers who send you program updates
• Payment processors that handle enrollment fees securely
• Cloud hosting services where we store course materials
• Analytics tools that help us understand website usage

These providers can only use your data for the specific services they perform for us. They're required to keep it secure.

Legal Requirements

We might share your information if Australian law requires it—for example, if we receive a valid court order or need to prevent fraud.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

You can request a copy of the personal data we hold about you. Just email us at help@velthynexar.com and we'll send it within 30 days.

Correct Inaccurate Data

If something we have on file is wrong, let us know. We'll update it promptly. You can often correct basic details like your name or address directly through your account dashboard.

Request Deletion

Want us to delete your information? We'll honor that request, with a few exceptions. We might need to keep certain records for legal purposes—like tax documentation or evidence of completed training.

Opt Out of Communications

Every email we send includes an unsubscribe link. Click it and you'll stop receiving promotional messages. You'll still get essential communications about programs you're enrolled in.

Lodge a Complaint

If you're concerned about how we've handled your data, contact us first. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

How We Protect Your Data

Security isn't just about technology. It's about processes and people too. Here's what we do:

• Encrypt sensitive data both when it's moving between systems and when it's stored
• Use secure servers with regular security updates and monitoring
• Limit access to personal information—only staff who need it can see it
• Train our team on privacy requirements and data handling
• Review our security practices regularly and update them as needed

But let's be realistic. No system is completely foolproof. If a breach does happen, we'll notify affected users and the authorities as required by Australian law.

How Long We Keep Your Data

We don't keep information longer than necessary. Different types of data have different retention periods:

When we delete data, we do it securely so it can't be recovered.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has given us personal information, please contact us immediately. We'll delete it.

Changes to This Policy

We review this policy regularly and update it when needed. The "last updated" date at the top shows when changes were made.

If we make significant changes—like collecting new types of information or using data in different ways—we'll notify you by email or through a prominent notice on our website. You'll have time to review the changes before they take effect.

Third-Party Websites

Our website occasionally links to external resources. Once you click those links, this privacy policy no longer applies. We're not responsible for the privacy practices of other websites, so read their policies before sharing personal information.